|
|
|
| All Courses |
|
| ACCOUNTING FOR GOVERNMENT |
 |
One-day course covering all the accounting a beginner needs to know
|
|
|
Instructor:David Beatty
|
| Cost: $10.00
|
| Code: 040134
|
|
|
| ADVERTISING ADVANTAGE! |
|
Increase your organization’s visibility and improve your written communications while staying within budget by:
- Evaluating the words and images you use to represent your organization in brochures, websites and other documents;
- Clarifying your message;
- Developing consistent and compelling media portrayals, positions or brands;
- Enhancing the power of your promotional materials;
- Expanding your knowledge of your core audiences and competition;
- Deepening your understanding of your internal strengths and weaknesses;
- Assessing opportunities and threats;
- Identifying and articulating your organization's distinguishing characteristics; and
- Setting marketing goals and develop a marketing plan.
Useful handouts will be provided.
|
|
| Instructor: Kathleen Miglorie
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: |
| Cost: $110.00
|
| Code: 040138 |
|
| BEYOND STRATEGIC PLANNING |
|
For many of us the words "strategic planning" elicit a groan and an eye roll. However, tapping best practice and creatively engaging employees and customers can help the planning process revitalize your agnency. This session reviews the core components of effective planning while offering guidelines on efficiently and effectively involving employees and other key stakeholders in the process. Finally, we will identify ways in which to help the plan serve as a vital guide to the organization once in place. You will walk away with a fresh roap map for planning for your organization.
|
|
| Instructor: Bob Wright
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040130 |
|
| BUILDING EMPLOYEE ENGAGEMENT |
|
How well you train your employees directly effects their engagement with the organization's mission and ability to feel successful in performing their job functions. When an employee does not seem to "pick it up" quickly, an easy assumption is that he or she is not trying or motivated enough. But what if that employee simply has a different way of learning than you, or than the way you are training them?
After identifing your own learning and training style, you will have a hands-on experience of the the challenges and opportunities of four primary learning styles. You will learn the basics of how to apply these styles to your training methods for both current and new employess. The four learning styles are developed from the Myers-Briggs Type Indicator (MBTI) theory to ensure their validity to personal preferences with regard to adult learning.
|
|
| Instructor: Markey Read and Tim King
|
|
Date:
|
| Time: 8:30am to 12:30pm
|
| Location: |
| Cost: $55.00
|
| Code: 040146 |
|
| BUSINESS ANALYSIS |
|
Coming Soon
|
|
| Instructor:
|
|
Date: Tuesday, February 3, 2009
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $10.00
|
| Code: 040193 |
|
| BUSINESS BASICS IN GOVERNMENT |
|
Don’t miss this opportunity to learn more about how State of Vermont departments and agencies conduct their business! A very successful pilot was held in November of 2007 for this class, with over 25 participants giving rave reviews and input. This class would be interesting and valuable for a broad range of participants including new business administrators/managers, administrative support people interested in a broad overview of business operations, or even a Secretary, Commissioner, Deputy, or Director with accountability for the business of an agency, department, or division. Others who may be interested include those working in a financial position that may be aspiring to be business managers and business managers who wish to brush up in key areas or expand their scope. The overview is presented chronologically, based on the State’s fiscal cycle, from the preparation of the budget through the close out and completion of the Consolidated Annual Financial Report (CAFR). Topics covered include: budget development; legislative budget approval process; new budget implementation; budget monitoring; monthly and year-end closing procedures; audits; state procurement process; federal grants administration; and records management. The class is presented by a team of state business managers and subject-matter experts from across state government.
|
|
| Instructor: Business Improvement Group
|
|
Date: Tuesday, November 18, 2008
|
| Time: 8:30am - 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $25.00
|
| Code: 040182 |
|
| BUSINESS WRITING |
|
Strong writing in professional settings is essential for effective and efficient communication. Your writing also says a lot about you to your reader; make sure it says what you want it to. Business Writing will introduce a specific method for drafting and refining your message (no matter what the length or purpose), refresh your grammar and sentence structure skills, help you avoid common spelling mistakes, and make sure you send out great emails and correspondence. This course actually makes grammar fun and memorable!
|
|
|
Instructor:Mary Vargas
|
| Cost: $55.00
|
| Code: 040124
|
| Date |
Time |
Location |
| Wednesday, September 24, 2008 |
8:30am to 12:30pm |
The Summit: Center for State Employee Development, Waterbury, VT
|
|
|
| CONFLICT MANAGEMENT |
|
All of us experience conflict. It can cause lost productivity, working well as a team and stressful relationships if not handled with a timely and respectful resolution. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. That’s what this workshop is designed to help you do.
|
|
| Instructor: Knowledgewave
|
|
Date:
|
| Time: 9:00am to 12:00pm
|
| Location: |
| Cost: $55.00
|
| Code: 040143 |
|
| CPR RECERTIFICATION |
|
American Heart now has a 2 year re-certification for CPR. This class teaches Adult CPR, Child CPR, Infant CPR, and Heimleich for all. We will also cover quickly the AED’s that are out in the communities now. You must have had the 30 to 2 for compressions to take this recert class. The class will last about 45 min to 1 hour. No tape to watch or a written test.
|
|
|
Instructor:American Heart Association Staff
|
| Cost: $20.00
|
| Code: 040195
|
| Date |
Time |
Location |
| Tuesday, December 2, 2008 |
9 a.m.- 10:00 a.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
| Tuesday, December 2, 2008 |
10:30 a.m.- 11:30 a.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
|
|
| CPR/FIRST AID |
|
Adult CPR: Train lay responders what to do in emergency situations and how to recognize and care for life-threatening respiratory or cardiac emergencies in adults.
First Aid: Provide the knowledge and skills necessary in an emergency to help sustain life and to minimize pain and the consequences of injury or sudden illness until professional medical help arrives.
|
|
|
Instructor:Red Cross Staff
|
| Cost: $75.00
|
| Code: 040157
|
|
|
| CREATING AN INDIVIDUAL DEVELOPMENT PLAN (IDP) |
|
This course is designed for supervisor’s who want to help their employees succeed in their current positions as well as prepare for the future. Supervisors who use this development tool can assist their employees in attaining their professional and career development goals. Individual Development Plans (IDPs) can help supervisors meet the organization’s mission and goals, while helping their employees become motivated, high-functioning, and dedicated workers.
An Individual Development Plan (IDP) is a voluntary action plan that relies upon both the employee’s and the supervisor’s involvement. Supervisors who take this half-day course will learn how to present, design, implement, support, and fine-tune an Individual Development Plan (IDP) with their employees. The course aims to present an opportunity for “hands on” learning.
|
|
| Instructor: Audrey Quackenbush
|
|
Date:
|
| Time: 9:00am - 12:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $10.00
|
| Code: 040091 |
|
| CUSTOMER SERVICE |
|
This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. Training covers such topics as telephone based customer service, telephone etiquette, dealing with difficult customers, and assertive problem solving.
|
|
| Instructor: Knowledgewave
|
|
Date: Tuesday, Feburary 10, 2009
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040151 |
|
| DEALING WITH MISCONDUCT OR PERFORMANCE DISCIPLINE |
|
An overview of the misconduct and performance discipline processes use in State employment.
|
|
| Instructor: Tom Ball
|
|
Date:
|
| Time: 9:00am to 12:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $10.00
|
| Code: 040166 |
|
| DEFENSIVE DRIVING |
|
The National Safety Council’s Defensive Driving Course is an internationally accepted accident prevention program for improved driving performance. In accord with the Governor’s Fleet Safety Executive Order No. 04-93 some state employees are required to complete a defensive driving course. Topics such as air bags, child safety seats and road rage will be covered.
State employees required to take this course include: employees who operate a state vehicle and employees who operate their private vehicle for greater than 2000 reimbursable miles annually. This course is optional for employees who do not fall into the above categories. Employees who work in Public Safety or who have taken this course in the last ten years are exempt.
The Administrative Fee of $10.00 will be paid for by the Department of Buildings & General Services for State employees.
|
|
|
Instructor:NH Safety Council Staff
|
| Cost: No Charge
|
| Code: 040077
|
|
|
| DESKTOP MARKETING OF STATE PROGRAMS |
|
This course will review methods, tools, and ideas for marketing state programs to the public using your own desktop resources. Specifically, it will address:
• Identifying your target audience and defining your message to them
• Ways to reach your target audience
• State brand and graphic standards, templates, tools, and support services
• Case studies and reviews of real projects
|
|
| Instructor: Christine Werneke and Kate Westbrook
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: |
| Cost: $10.00
|
| Code: 040153 |
|
| EFFECTIVE PRESENTATION BOOT CAMP: MAKE YOUR NERVOUS ENERGY WORK FOR YOU |
|
Speaking well in front of people – the ability to influence and persuade, to come across as competent, credible, and even inspirational – is a critical skill. The ability to clearly articulate your ideas can make the difference between having your ideas accepted or rejected. In addition, the way you express yourself influences not only acceptance or rejection, but how inspired people are to support those ideas.
This workshop is designed to help participants get the results they want when speaking to small or large groups of people. The focus is on delivery skills and strategies for getting stage fright under control – making nervous energy work for you. We practice ways to look at an audience and build rapport, ways to use your voice for inflection and emphasis, and ways to use your body to create visual interest and understanding. While the emphasis is on physical skills, we also discuss the importance of audience analysis and content development. We cover strategies for clarifying purpose, assessing audience needs, developing content, using visuals, and delivering your message.
Called "Boot Camp", this course encourages you to take risks and "try on" new skills in a respectful, fun and safe environment. Participants practice the skills, blend them with their unique styles, and receive feedback from the facilitator and fellow participants. They also receive video feedback so they “see and hear” their actual presentations. The workshop's only prerequisite is a willingness to try out new strategies.
|
|
| Instructor: Terri O'Shea
|
|
Date: Thursday and Friday, October 2 & 3, 2008
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $220.00
|
| Code: 040127 |
|
| EFFICIENT PROOFREADING AND EDITING |
|
Effective proof reading is an essential skill for anyone involved in writing documents of any sort. The accuracy of written language affects the meaning of documents, the image of the organization and individual, the clarity of results generated by the writing, and the opportunities for professional growth of the writer. Participants will learn techniques for accurate proofreading and editing. These techniques will be studied and practiced, but with a constant awareness of the need for efficiency in order to address the time constraints in our work lives.
|
|
| Instructor: Larry Carbonetti
|
|
Date: Wednesday, April 8, 2009
|
| Time: 9:00am - 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040185 |
|
| ENHANCING PRODUCTIVITY AND MOTIVATION: EVALUATING AND COACHING FOR SUCCESS |
|
This workshop is offered for new and experienced supervisors interested in the state’s Performance Management system. It will provide an overview of the continuous performance management cycle and in-depth involvement with the three stages of the cycle. The course will provide an opportunity for “hands on” practice of coaching techniques. Topics covered will include:
- Establishing essential job duties and performance expectations
- Creating an environment where employees understand their responsibilities and are accountable for their performance
- Giving and receiving constructive feedback
- Coaching techniques and strategies
- Conducting an annual performance review meeting
- Employee development practices for increased productivity and morale
|
|
| Instructor: Matt Krauss
|
|
Date: Thursday, October 23, 2008
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $10.00
|
| Code: 040178 |
|
| FUNDAMENTALS OF PROCESS MANAGEMENT |
|
Process improvement is the "final frontier" to streamlining and improving organizational efficiency. Employees get frustrated when the process they use causes delays, problems, waste and other non-value activity. Dr. Deming, the quality guru who gave Japan their momentum with quality management estimates that 85% of the problems have to do with a poor process, and not the skills, ability or motivation of the employees who use the process.
This course will give you the fundamentals of quality management, with a focus on the process improvement methods, tools and templates for completing a process improvement project. In addition, the skills and techniques for starting, leading and developing process improvement teams will be covered.
|
|
|
Instructor:Tim King
|
| Cost: $220.00
|
| Code: 040135
|
| Date |
Time |
Location |
| Thursday and Friday, September 18 and 19, 2008 |
9 a.m.- 4:00 p.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
| Wednesday and Thursday, January 14 and 15, 2009 |
9 a.m.- 4:00 p.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
|
|
| GOT RECORDS? NOW WHAT? |
|
Description: Under Vermont law, all written and recorded information produced or acquired in the course of public agency business is a public record. Although we work with “public records” every day, not everyone is familiar with Vermont public records laws, the difference between an open record or exempt record, and basic records management practices and principles. The Vermont State Archives and Records Administration (VSARA) was established by Act 96 of 2008 to establish and administer the State records management program. This an introductory workshop designed to explain Vermont’s recordkeeping laws, best practices, tools and resources currently available, and how VSARA records analysts can help.
|
|
|
Instructor:
|
| Cost: $10.00
|
| Code: 040192
|
| Date |
Time |
Location |
| Tuesday, September 23, 2008 |
9 a.m.- 12:00 p.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
| Monday, October 6, 2008 |
9 a.m.- 12:00 p.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
| Tuesday, October 28, 2008 |
9 a.m.- 12:00 p.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
| Monday, November 17, 2008 |
9 a.m.- 12:00 p.m. |
133 State Street, 4th Floor Conf. Room, Montpelier, VT
|
|
|
| HANDLING CHALLENGING CLIENT SITUATIONS |
|
If your job was easy, anyone could do it! You’re constantly facing challenges — in fact, that’s your JOB!
This module helps you address some of the challenges you face in trying to balance organizational policies and procedures while resolving client issues and providing a positive client experience.
|
|
| Instructor: Terry Traut
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: |
| Cost: $110.00
|
| Code: 040139 |
|
| HEALTHY LIVING WORKSHOP (6 WEEK COURSE EVERY FRIDAY) |
|
Do you want to feel better? Are you living with chronic health conditions? In this workshop you learn to deal with frustration, fatigue and pain. Improve your strength, flexibility and endurance. Manage medications. Learn healthy eating habits. Improve communication with health professionals, family and friends about your needs….and much more. People who have completed this program report many benefits- increased energy, less stress, more self confidence and fewer doctor visits.
|
|
|
Instructor:Julie Witherell
|
| Cost: $10.00
|
| Code: 040150
|
Every Friday for 6 weeks starting Friday, October 17, 2008 - 9:30am to 12:00pm
Dept of Health, 108 Cherry Street, Burlington, VT
2nd Floor Conference Room (2C)
|
|
| HOW TO FACILITATE REALLY GOOD LARGE GROUP MEETINGS |
|
Whether your agency is going through a strategic planning process or significant structural changes, effectively engaging large numbers of employees is critical to helping the organization own change, encouraging cross-boundry thinking and tapping the best wisdom available. In this short session we review best practices, models and specific techniques for bringing large numbers of employees together for powerful results, whether in individual "town meetings" or large "working conferences" in a change process.
|
|
| Instructor: Bob Wright
|
|
Date: Tuesday, September 16, 2008
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040176 |
|
| INCREASE AWARENESS & SENSITIVITY TO INDIVIDUALS WHO ARE DEAF |
|
Sensitivity Training on Hearing Loss
|
|
|
Instructor:Carrie Foster
|
| Cost: $10.00
|
| Code: 040132
|
| Date |
Time |
Location |
| Tuesday, October 7, 2008 |
9 a.m.- 12:00 p.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
|
|
| INFORMAL PRESENTATION |
|
Course information coming soon.
|
|
| Instructor: Terri O'Shea
|
|
Date: Thursday, November 13, 2008
|
| Time: 9:00am - 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 000003 |
|
| INTRO TO INDIVIDUAL CHANGE MANAGEMENT |
|
We live in a world of change that causes most of us stress and a feeling of being overwhelmed. This workshop identifies the link of change to stress, the predictable effects of change and strategies and competencies to help you manage changes in your life.
|
|
| Instructor: Knowledgewave
|
|
Date:
|
| Time: 9:00am to 12:00pm
|
| Location: |
| Cost: $55.00
|
| Code: 040121 |
|
| INTRODUCTION TO MEASURING & CONTROLLING OPERATIONS PROCESSES |
|
Process improvement is as good as the measures and control we put in place when the process is first designed or improved. When employees understand how their process is working through daily and monthly measures, and have the controls to keep the process performing within desired ranges, those employees now have a better chance at making adjustments and changes so that the process meets the requirements of internal and external customers.
This course will give you the fundamentals of measuring and controlling a process. This includes how to develop standards/procedures, work instructions, and the training of workers to perform key process steps, In addition, the skills and techniques for collecting, charting, analyzing and making changes using process related key measures and data will be covered.
Complete an on-line e-learning modules- 0.5 hrs
Book: TBD (reading parts of it; book based on final course focus.
|
|
|
Instructor:Tim King
|
| Cost: $110.00
|
| Code: 040142
|
| Date |
Time |
Location |
| Thursday,October 9, 2008 |
9 a.m.- 4:00 p.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
| Tuesday, February 10, 2009 |
9 a.m.- 4:00 p.m. |
The Summit: Center for State Employee Development, Waterbury, VT
|
|
|
| INTRODUCTION TO REPORT WRITING |
|
Many employees must write reports as a part of their work. Whether to managers, administrators, the legislative or executive branches of government, or to the public, these documents must be accurate, readable and complete. Additionally, they need to be composed in an efficient manner so as not to adversely affect the completion of all other job responsibilities. Participant will learn how to plan, organize, compose, revise and edit these important documents.
|
|
| Instructor: Larry Carbonetti
|
|
Date: Thursday, August 7, 2008
|
| Time: 9:00am - 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040184 |
|
| JOURNEY OF LISTENING |
|
Most of us pretend to listen rather than making the full journey to another person's point of view. Learn and practice specific techniques that will help you tune in to clients, supervisors, employees, the public and others. Satisfy others that you have truly listened to them -- whether or not you do exactly what they want. A self evaluation about listening in a wide variety of situations, e.g. with peers, staff, supervisors, community
|
|
| Instructor: Mary Fillmore
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040167 |
|
| KEEPING 'EM COMING BACK WITH CUSTOMER SERVICE - WOW! |
|
In the workplace, everybody's a stakeholder and everybody's a customer. This includes external clients, consumers, suppliers and vendors as well as internal colleagues from the same work unit or from other departments. Superb customer service is the way you keep your customers happy and coming back. It's also the way you build a reputation for excellence. The ability to build rapport quickly, understand what customers want and respond to those needs effectively (even when you can't provide the thing they want) is essential. This workshop will help you:
? Wow your customers by better understanding how to provide the kind of service that
consistently exceeds expectations.
? Manage customer expectations (especially when what they want really is impossible to
provide).
? Be reminded of what excellent customer service looks, sounds and feels like.
? Understand what both external and internal customers want and why.
? Put into use techniques for building rapport quickly.
? Put into use strategies for defusing angry or difficult customers.
? Strategize how to deal with challenging scenarios that you face with unhappy customers.
|
|
| Instructor: Ann Driscoll
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040131 |
|
| LEADING PROGRAM EVALUATION |
|
Whether you are responding to grant requirements, a legislative mandate or an internally-driven program improvement goal, this workshop gives you skills in planning and conducting evaluations. Learn how to ensure that evaluations respond to your stakeholders' needs and desires, and how to use evaluation for continuous improvement.
|
|
| Instructor: Merryn Rutledge
|
|
Date: Tuesday, November 4, 2008
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040160 |
|
| LEADING THROUGH LIMBO |
|
The transition time, says William Bridges, is the in-between time when you are the new leader, or the department has been re-organized, and organizational life suddenly seems in limbo. At such times, it helps to reflect upon what we all go through in the unsettling in-between time. It helps to know that change processes typically have a life cycle that you can prepare people for and lead people through. Bring a change you are leading or assisting with; reflect, learn and use the wisdom of the class group to help you with the specific challenge you face.
|
|
| Instructor: Merryn Rutledge
|
|
Date: Wednesday, November 19, 2008
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040137 |
|
| LEGISLATIVE PROCESS AND LEGISLATIVE BUDGET PROCESS |
|
This workshop will provide an overview of the legislative process and
the legislative budget process. State employees who prepare bills,
appear before committees, have an interest in the budget or who would
like to know more about influencing legislation are encouraged to
attend. Find out what will and will not work to ensure a successful
lobbying effort on behalf of your favorite bill or budget issue. Topics covered include:
- Originating bills and finding sponsors
- Learning how legislative committees work
- Understanding deadlines and crossover dates
- Finding out how lobbying works in real life
- Giving effective committee testimony
- Reading and understanding journals and calendars
- Discussing the budget considerations of a bill
- Preparing fiscal calculations and budgets
|
|
| Instructor: Stephen Klein and William Russell
|
|
Date: Wednesday, October 29, 2008
|
| Time: 9:00am to 4:00pm
|
| Location: Ethan Allen Room, State House, Montpelier |
| Cost: $10.00
|
| Code: 040018 |
|
| LET'S TALK: HOW TO MANAGE CONFLICT & COMMUNICATE |
|
Ninety three percent of communication is unspoken. Therefore, techniques are of limited usefulness if in our minds we are still judging and blaming the other person. This communications and conflict management training goes beyond simple techniques and challenge you to examine the habitual ways of thinking and being that you bring to the conversations you dread the most. By helping you deepen your awareness of what you bring to the table, we will support you to develop new approaches capable of shifting the way these emotional exchanges unfold. All the skills and mindsets learned will be applied to the real conflicts in your life to insure that the learning is transferable. If you either avoid conflict, or dive into it with rough edges, this training is for you.
|
|
| Instructor: Greg Hessel
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040188 |
|
| MAKING MEETINGS WORK |
|
? Increase your comfort level in leading meetings.
? Better understand your role & responsibilities as the meeting facilitator.
- Know when to have a meeting and when not to.
? Know the difference between informational, problem-solving and project planning
meetings.
- Know what needs to be done before, during and after a meeting in order to get the
kinds of participation and otucomes you need.
? Increase your strategies for keeping meetings on track and for dealing with the non-
productive behaviors that can deail a meeting.
? Practice techniques for effectively facilitating group processes
|
|
| Instructor: Ann Driscoll
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040171 |
|
| MANAGING AND FACILITATING MEETINGS |
|
Are your meetings life giving or life draining? Do they get results or do they get burdensome? This workshop is designed to help you turn meetings into vital, well-planned, well-run forums for discussion, creativity, problem solving and goal achievement. During the workshop we will look at the three phases of meeting management, discuss ways to keep people focused and on track, encourage participation (e.g., brainstorming, nominal group technique, etc.), handle disruptions, and practice various facilitation techniques for problem solving and decision making (e.g., brainstorming, reaching consensus, etc.). You can have the meetings you and your colleagues dream about with just a little planning and the use of facilitation skills we'll discuss and practice in this workshop.
|
|
| Instructor: Terri O'Shea
|
|
Date: Wednesday, February 4, 2009
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040177 |
|
| MANAGING CONFLICT AT WORK |
|
Dealing with conflict at work can be a draining and demoralizing experience that leads to low morale, low self esteem and an unproductive work environment. Conflict can also be an opportunity that leads to improved relationships and creative change. Learn strategies and skills to analyze and manage conflict in a way that results in a workplace where positive outcomes from conflict are common and employees feel respected, valued and are focused on their work.
|
|
| Instructor: Judith Cyprian
|
|
Date:
|
| Time:
|
| Location: |
| Cost: $165.00
|
| Code: 040129 |
|
| MANAGING DIFFICULT CONVERSATIONS |
|
What makes communication so challenging? Based on Difficult Conversations, by Stone, Patton and Heen of the Harvard Negotiation Project, as well as other well-recognized texts and practices of the field, this skill-based training introduces strategies for dealing with tough topics, sharing difficult information, and managing interpersonal communication through listening, talking, and acknowledging what is actually going on. You'll practice mental, behavioral and verbal skills that will help you feel more confident expressing yourself, understanding others, and transforming difficult conversations into learning conversations.
|
|
| Instructor: Judy Ringer
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: |
| Cost: $110.00
|
| Code: 040154 |
|
| MEATY MEETINGS |
|
Many of us spend more hours in meetings than we do in any other activity at work -- and few of those hours are pleasureable and productive. Whether you are a participant or the facilitator, you can have a big impact on whether a meeting is dry, rambling and/or contentious, or a real meeting of the minds where everyone sees results and leaves feeling connected.
|
|
| Instructor: Mary Fillmore
|
|
Date:
|
| Time: 9:00am to 4:00pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $110.00
|
| Code: 040164 |
|
| MICROSOFT ACCESS: LEARN THE BASICS |
|
Learn the basics of Microsoft Access in this three hour class. You will learn what all the objects are within Access. You will learn the basics of how to create a table, you will learn how to work with Forms, create simple queries and simple reports. This is an excellent way to begin to learn Microsoft Access. Course length: 2.5 Hours
This course is based on Microsoft Office 2007
|
|
| Instructor: KnowledgeWave Training
|
|
Date: Monday, October 20, 2008
|
| Time: 9:00am to 11:30pm
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $45.00
|
| Code: 040201 |
|
| MICROSOFT EXCEL BASICS: WHAT’S A SPREADSHEET AND WHAT CAN I DO WITH IT? |
|
Learn to use the popular Excel package spreadsheet. Topics include understanding the spreadsheet, sizing column widths and making simple calculations. Course length: 90 Minutes
This course is based on Microsoft Office 2007
|
|
| Instructor: KnowledgeWave Training
|
|
Date: Friday, October 17, 2008
|
| Time: 9:00am to 10:30am
|
| Location: The Summit: Center for State Employee Development, Waterbury, VT |
| Cost: $45.00
|
| Code: 040198 |
|
| MICROSOFT EXCEL: CREATING AND USING MICROSOFT EXCEL TEMPLATES |
|
Templates are a way to take a spreadsheet and reuse it over and over again without going through the time-consuming steps to make copies of existing files. Templates are perfect for spreadsheets that are repeatedly needed, such as on a weekly, monthly or quarterly basis. Course length: 90 Minutes
This course is based on Microsoft Office 2007
|
|
| Instructor: KnowledgeWave Training
|
|
Date: Monday, October 27, 2008
|
| Time: 1:30pm to 3:00pm
|
| Location: | | | | |
